Maintenance Request

Call: 020 8167 1790 (Out of hours emergency line)

If the repair is an emergency request Your property manager will be in touch within 24 hours, during regular working hours 8 am to 5 pm, Monday – Saturday.

What is considered emergency:

  • Water leak
  • No gas
  • No water
  • No electricity

Welcome to our Maintenance Request page, we are sorry that you are experiencing issues with your home. Make sure to provide us with the most accurate answers, you can also attach photos and video to help us and contractors to assess the situation and speed up the process in order to solve the issue as soon as possible.

Attention

If it is a fire, gas leak or suspected of a crime - call 999.

Maintenance requests are divided into 2 categories - emergency and non-emergency requests and have different time frame for us to handle it. How our maintenance scheme works.

Water & Leaks

Heating & boiler

Electricity

Bathroom & Toilet

Fire

Smell gas

Smell oil

Utility Meters

Kitchen

Doors, Garages & Locks

Internal floors, walls & ceilings

Exterior & Garden

Laundry

Window

Furniture

Pests/Vermin

Alarms and Smoke detectors

communal/shared facilities

Roof

Audiovisual

Stairs

Air conditioning

Property services

Internet

Lighting

Hotwater

Lift

Other

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